Note for the agency: this article is written as if it's being read directly by your client — the local business owner using the platform. Feel free to copy and paste it into your own knowledge base so your clients have a simple and clear guide to understand how each product works.
Connecting your Google Business Profile is the first step to unlocking powerful features like collecting reviews, managing your listings, and chatting with customers. Don’t worry — the process is quick and easy, and you only need to do it once.
Here’s how it works 👇
Step 1: Go to Your Location Settings
Log in to your platform dashboard.
Click on Settings in the left menu.
Go to the Location tab.
Under your location, you’ll see a Google card — click the Connect button.
Step 2: Sign In with Your Google Account
A pop-up window will appear asking you to sign in with your Google account.
Important: You must log in with the Google account that is either Owner or Manager of your Google Business Profile.
If you’re not an owner or manager, you won’t be able to complete the connection.
Step 3: Choose the Verified Business Location
After logging in and giving permission to connect, you’ll see a dropdown menu with your available business locations.
Note: Only verified locations on Google can be connected. If your Google Business Profile is not verified, you’ll need to verify it first via Google.
Select the correct location from the dropdown and confirm.
That’s it! Your business is now connected 🎉
Can I Change the Connected Google Profile Later?
Yes, anytime!
You can go back to Settings → Location, click Disconnect on the Google card, and then reconnect with a different Google account or business location.
Why This Matters
Connecting your Google Business Profile allows the platform to:
Collect and respond to Google reviews
Sync your business information automatically
Manage chats from Google in one inbox
It's a simple step that makes your daily marketing easier and more effective.
If you need help connecting your profile, just click the chat icon on your dashboard — we’ll guide you through it!