Most data collection, consent, and unsubscribe mechanisms are already built into your white-label platform. However, if a client manually requests access, deletion, or has questions about a potential data breach, you’ll want to respond clearly and in compliance.
When to use these templates:
• A client asks, “Can I see all the data you have on me?”
• A user says, “Delete everything linked to my number”
• You need to notify someone in case of a data breach
• You receive a support request outside of platform automation
Included Templates
• Acknowledgment of a data access request
• Acknowledgment of a data deletion request
• Confirmation of unsubscription (manual cases)
• Data breach notification (only if ever needed)
These templates are designed to help agencies respond to exceptional manual GDPR-related requests that are not already handled by the platform.
They cover data access, deletion, unsubscription confirmation, and data breach notifications.
Acknowledgment of Data Access Request
Subject: We’ve received your data request
Hi [First Name],
We confirm receipt of your request to access your personal data under GDPR. We're working on compiling the information and will respond within 30 days, as required by law.
If you have any questions, feel free to contact us.
Best regards, [Agency Name] Support Team
Acknowledgment of Data Deletion Request
Subject: Your data deletion request is being processed
Hi [First Name],
We’ve received your request to delete your personal data. We’re verifying your identity and will complete the deletion as soon as possible, in accordance with GDPR.
You’ll receive a confirmation once the process is complete.
Thank you, [Agency Name] Privacy Team
Confirmation of Manual Unsubscription
Subject: You’ve been unsubscribed
Hi [First Name],
We’ve manually removed your contact from all marketing communication lists. You will no longer receive any further messages from us.
If this was a mistake or you'd like to re-subscribe, feel free to contact us.
Take care, [Agency Name]
Data Breach Notification
Subject: Important Notice Regarding Your Personal Data
Hi [First Name],
We are reaching out to inform you of a security incident that may have involved some of your personal data.
We have taken immediate measures to secure our systems and are currently investigating the event. You do not need to take any specific action at this time, but we encourage you to monitor your accounts.
We will keep you updated and are available for any questions.
Sincerely, [Agency Name] Data Protection Officer