Once your HelpJam chat widget is embedded in your DropSaaS platform, support conversations from your clients will start flowing into your HelpJam Inbox — your central hub for managing all support tickets.
The inbox is designed to help you stay organized, collaborate with your team, and keep your clients happy with fast responses.
Where to Find the Inbox
Log into your HelpJam account
In the left-hand sidebar, click on Inbox
You’ll now see a list of open conversations from your DropSaaS clients
Add Support Agents and Assign Tickets
You can add team members to your HelpJam account to handle tickets collaboratively:
Go to Team Settings
Invite a support agent with their email
Assign incoming conversations to specific agents for better accountability
Each agent will only see their assigned conversations unless given full access.
Train the AI from Human Conversations
One of HelpJam’s most powerful features is its self-learning AI assistant.
Every time you (or a support agent) replies to a client:
HelpJam automatically tracks the conversation
You can use it to retrain the chatbot so it can better handle similar questions in the future
This means the more you reply, the smarter your AI gets.
Mark Conversations as Resolved
To stay organized:
Once a conversation is finished, click “Resolved”
This will move it out of your active list so you only see open tickets
You can always go back and view resolved conversations later
This keeps your inbox clean and helps you focus only on what needs attention.
Pro Tip: Use Saved Replies
To speed up your workflow, you can create saved replies for frequently asked questions — especially useful for onboarding, billing, and platform issues.
With HelpJam Inbox, your agency can deliver fast, organized support — while training your AI to take care of more and more interactions on autopilot.