Whether you're just getting started with DropSaaS or scaling your SaaS reseller business, our support system is designed to help you get fast, reliable answers — exactly when you need them.
We offer two levels of support:
AI Support (24/7 Instant Help)
Human Support (For Technical Issues or Complex Cases)
But before reaching out, we strongly recommend reading through the full documentation (you’re in it right now!). Our knowledge base covers everything — from platform setup and branding to sales strategies and client billing.
Most questions are already answered clearly and visually, step by step.
When to Use AI Support
If you still need help or want a quick answer, open the chat widget at the bottom right corner of the dashboard or documentation.
Start by chatting with our AI Assistant — available 24/7.
The AI is trained on the entire documentation and knows everything about:
🛠️ How the platform works (features, setup, billing)
📈 How to generate leads with automations
💻 How to build your reseller website
🛒 How to sell the software to local businesses
⚖️ Legal questions (like VAT, white-labeling, GDPR)
💬 Best practices for onboarding, upselling, pricing
You can ask it anything covered in the knowledge base, and it will reply instantly.
When to Use Human Support
If the AI cannot provide a satisfying answer or you're facing:
A bug or technical issue in the platform
A problem with payments, invoices, or Stripe
Trouble with domain or SMTP integration
You can ask the AI to "talk to a human", or directly click "Request Human Support" in the chat widget.
Our support team will receive your ticket and respond as soon as possible — always within 24 hours on working days.
Support hours: 🕘 Monday to Friday 🕔 9 AM to 5 PM (Central European Time)
Summary
Support Type | Use It For | Availability |
AI Support | Questions about using DropSaaS, automations, sales, docs | 24/7 Instant |
Human Support | Bugs, technical problems, account issues | Mon–Fri, 9–5 CET |
In the next guides, we’ll explain how to make the most of both support levels — so you’re never stuck and always moving forward.
➡️ Ready to ask your first question? Read the next article: “How to Use AI Support”