Handling objections isn’t about “overcoming resistance” — it’s about understanding concerns and offering clarity. If you anticipate their doubts and respond with empathy and confidence, you shift the tone of the conversation from hesitation to trust.
Part 1: Cold Outreach Objections (DM, Call, Door to Door)
“I’m not interested.” "Totally fair. May I ask—are you open to learning how other businesses in your industry are attracting more customers online without spending more time or money?"
“I already use a marketing agency.” "Perfect, this actually complements any existing strategy. We automate the parts that agencies typically don’t handle—like real-time reviews, messaging, and multi-channel engagement."
“Is this another monthly subscription?” "It can be, but right now we’re offering a free trial so you can see results before spending anything. No card required—just value upfront."
“I don’t want to sign up for anything right now.” "That’s completely fine. I’m not here to sell you today—just to show you what’s working for other businesses like yours. If it makes sense, you decide the timing."
“I’m too busy to talk.” "I get that. Can I send you a 30-second video overview to watch later? If it resonates, we can book a time when it’s more convenient for you."
“I already have good reviews.” "That’s a great foundation. Our tool keeps those reviews fresh and consistent, which helps keep you high in Google’s rankings. It’s about staying on top, not catching up."
“My customers find me through word of mouth.” "That’s powerful—but even word-of-mouth referrals Google you. If they don’t like what they see, they might not reach out at all. We make sure they do."
“I don’t believe in digital marketing.” "No problem. This actually isn’t marketing in the traditional sense—it’s about making sure your real-world reputation is reflected online where people look first."
“This sounds too complicated.” "It’s not. Everything’s automated and runs in the background. You keep doing what you’re great at, and the platform does the rest."
“I’m not tech-savvy.” "You don’t need to be. If you can use email or text, you can use this. We even set it up with you, so it’s ready to go without any learning curve."
“I don’t want to change what I’m doing.” "That’s totally valid. This doesn’t require you to change anything—just enhances what’s already working and saves time in the process."
“I get enough business already.” "That’s fantastic. Most clients use us to grow smarter, not just bigger—saving time, reducing missed leads, and protecting their Google ranking long-term."
“I don’t do anything online.” "Even if you’re offline, your customers are online. We make sure your digital footprint matches your real-world success."
“I’ve tried tools like this before and they didn’t work.” "That’s understandable. What makes this different is how simple and automated it is—and I’d love to show you how quickly you’ll see real results."
“I don’t have time to learn a new system.” "You don’t have to. The system is already built—we just turn it on for you. Setup takes 10 minutes or less."
“Is this just another CRM?” "It’s much more than a CRM. It helps you get reviews, manage social media, send campaigns, and respond to leads—all in one place."
“Can you just email me?” "Absolutely. What’s a good email address? I’ll send something short and personalized you can look at when it’s convenient."
“I already have someone handling my marketing.” "Awesome. This platform actually frees up their time too by automating repetitive tasks like review requests and lead replies."
“Sounds expensive.” "That’s the best part—it’s free to try, and pricing is designed for small businesses. One extra sale a month usually pays for the whole thing."
“Not right now—maybe later.” "Understood. Can I put a quick reminder on my calendar to follow up in a few weeks with a quick update?"
“What’s the catch?” "No catch. Just a powerful platform you try free. If it doesn’t bring value, you walk away. But if it works—you’ll want to keep it running."
Part 2: Discovery Meeting Objections
“I’m not sure this fits my kind of business.” "Let’s explore that. What kind of customers do you serve, and how do they typically find you? I can show you how this fits naturally into that process."
“I get plenty of customers already.” "That’s great—many of our clients did too. But they realized they were missing opportunities they didn’t see—reviews, messaging, follow-ups, and more."
“I already have someone doing this.” "This tool doesn’t replace anyone—it amplifies what your team or agency already does and makes sure nothing falls through the cracks."
“I don’t want to bother my customers with review requests.” "That’s why we automate it with polite, friendly messages sent at just the right moment—people actually appreciate the reminder."
“I don’t use social media.” "Totally fine. Your customers do. We automate simple posts so you look active and professional even if you’re not logging in every day."
“I don’t have time to manage another system.” "That’s exactly why this was built—it runs automatically once set up. Think of it as a silent assistant working behind the scenes."
“My customers don’t message me—they just call.” "That might be true now—but most new leads prefer messaging. By offering both, you capture more opportunities."
“I don’t need more reviews—I have plenty.” "Good to hear. But Google favors recent reviews. This keeps them fresh and improves your visibility."
“I’m already on Google and Facebook.” "Perfect. This connects and syncs your info automatically across those platforms and more—saving time and improving consistency."
“What’s the ROI?” "Most clients see results within the trial period—more reviews, higher visibility, faster responses, and new leads. Even one extra customer covers the cost."
“People already know about me.” "That’s great—but people Google you before deciding. If they don’t like what they see, they might never reach out. That’s where we help."
“I’m not ready for this right now.” "No problem. Can I walk you through how it works so when you are ready, it’ll be a smooth start?"
“It sounds too complicated.” "We set everything up for you—and it’s all plug-and-play from there. You don’t need to learn anything technical."
“This is just another tool like [other platform].” "It may seem that way, but DropSaaS is all-in-one: reviews, messaging, visibility, campaigns, and social all in one place—fully automated."
“I don’t think it will work for my industry.” "Let’s take a look together. I can show you how similar businesses in your industry are using it—and getting great results."
“I don’t want to commit to something long-term.” "Totally fine. The trial is completely free and commitment-free. Just try it and see how it fits."
“My online presence is already good.” "That’s a great start. This makes it even better—and automated—so you maintain it without constant effort."
“I’ll think about it.” "Of course. What’s holding you back most? Maybe I can help clarify."
“What if this doesn’t work?” "That’s exactly why we offer the trial. Test it, see results, then decide. You have nothing to lose."
“Can I get a discount?” "Right now we’re focused on helping you see results during the trial. Once you do, I’m happy to talk about custom plans based on your needs."
Part 3: Demo Meeting Objections
“I haven’t had time to use the platform yet.” "No worries. Let’s walk through it together now and get a few things activated—it only takes minutes to see it in action."
“It seems like too much to set up.” "That’s why I’m here. We’ll do it together step by step, and you’ll be up and running by the end of the meeting."
“I didn’t get any results yet.” "Let’s check your setup together. Sometimes it’s just one setting or missed step that makes all the difference."
“Can I extend the trial?” "Normally trials are fixed—but let’s get a few things turned on today so you can get results before it ends. If needed, I’ll advocate for you."
“I’m not sure I want to upgrade.” "Totally fair. Let’s finish the setup first so you’re seeing the full value. Then it’s easier to decide with confidence."
“I didn’t know how to use some features.” "That’s common—and exactly why this meeting matters. I’ll show you how to get the most out of every tool."
“The platform is too expensive.” "Let’s look at what it’s saving you: time, lost leads, and inconsistent engagement. Even one extra sale per month typically covers the cost."
“I only used one feature.” "That’s a great start. Let’s explore the rest together. You might find value in ways you hadn’t expected."
“Can I cancel anytime?” "Absolutely. There’s no contract. If it’s not working for you, you’re free to cancel anytime."
“I don’t need all 5 tools.” "You don’t have to use them all—just the ones that matter most to you. But having them integrated saves time and boosts results across the board."
“I’m waiting for a website update first.” "That’s okay. In the meantime, this helps with reviews, messaging, and visibility—independent of your site."
“I already do email marketing.” "Excellent. This adds SMS, WhatsApp, and more—all automated from one dashboard to multiply your reach."
“I didn’t get any new messages yet.” "That’s likely because the chat widget or opt-in isn’t live yet. Let’s activate it together now."
“I don’t know how to write campaigns.” "That’s what templates are for. Let’s pick one, customize a few words, and send your first campaign today."
“I forgot my login.” "Let me help you reset it right now so we can get started."
“I don’t have time today.” "Let’s book another time. It only takes 15 minutes and I’ll guide you through everything."
“My team handles this stuff.” "Great. Would you like me to onboard them directly or send a walkthrough for their setup?"
“I’ll do it later.” "That’s fair—but you’ll see the best results by starting now. Let’s knock it out in just a few steps."
“I need to talk to my partner first.” "Totally fine. Want me to send a summary or join a follow-up call with you both?"
“It’s not the right time.” "No pressure. But since the trial is live, let’s at least activate the basics so you don’t miss results in the meantime."