Note for the agency: this article is written as if it's being read directly by your client — the local business owner using the platform. Feel free to copy and paste it into your own knowledge base so your clients have a simple and clear guide to understand how each product works.
The Reviews tool is designed to help your business get more Google reviews and respond to them quickly and professionally — all from one simple dashboard.
🚀 Why Google Reviews Matter
Getting positive Google reviews helps:
Improve your visibility on Google Maps
Build trust with new customers
Show potential clients how well you serve your community
Stand out from competitors
That’s why we built the Reviews tool: to help you grow your reputation automatically.
🔗 To use the Reviews tool, you must first connect your Google Business Profile. If you haven’t done that yet, check out our guide: How to Connect Your Google Profile
What Is the Review Link and How Does It Work?
The Review Link is a unique link that leads your customers to a personalized feedback page for your business.
This link is automatically included in every review request you send through SMS or WhatsApp, and it’s also the destination customers visit when they scan your review QR code — making it super easy for them to leave you feedback.
📝 What Happens When a Customer Clicks the Review Link?
When a customer opens your Review Link, they’ll land on a custom landing page where they can quickly leave a review.
Here’s what they’ll see:
A friendly message inviting them to leave feedback
Two clear options:
👍 Positive Experience → They click “Continue with Google” to leave a public review on your Google Business Profile.
👎 Negative Experience → They can leave private feedback, which only you can see.
📥 Where Do the Reviews Go?
⭐ Google Reviews appear on your Google Business page and inside the platform
🔒 Private Feedback is visible only to you, inside the Reviews Feed in your dashboard
This way, happy customers help boost your reputation online, while unhappy customers give you a chance to improve — without hurting your public image.
That’s the power of the Review Link 💪
How the QR Code Works
Inside your DropSaaS dashboard, you’ll find a QR Code that is directly connected to your Review Link.
That means: ✅ When someone scans the QR Code with their phone, they’ll instantly land on your Review Page, where they can leave you a Google review or a private feedback.
What Is the QR Code For?
The QR Code is one of the fastest and easiest ways to collect more customer reviews — especially while your customers are still in your local business.
Here’s how you can use it:
🦷 If you’re a dentist → place a tablet at the reception showing the Review Page or print the QR code and display it near the desk.
🍽 If you own a restaurant → display it next to the cashier or on the table with a small sign.
🏨 If you run a hotel → place it in the room or on the check-out counter.
💼 Any local business → just print the QR code or open it on a tablet where customers can see and interact with it.
🖨️ Download and Print the QR Code
Below the QR code on your platform page, you’ll see a Download PNG button. Click it to download just the QR code image — not the whole page.
You can use this image to:
Create printed flyers, posters, or tent cards
Add it to your menus, brochures, or business cards
Include it in your front desk signage or checkout area
📈 Why You Should Use the QR Code
Using the QR Code is the quickest way to collect reviews consistently — every single week.
It takes just a few seconds for your customer to:
Open their camera
Scan the QR code
Leave a review or send private feedback
This small habit can result in more reviews, better online reputation, and more new customers discovering and trusting your business.
👉 Tip: Make sure your staff kindly reminds customers to scan the QR code at the right moment — like after a great meal, a successful appointment, or a smooth check-out.
How to Send a Review Request
Here’s how to send a review request in just a few clicks:
1. Click on “Invite” in the Reviews Section
This is your starting point for creating a new request.
2. Add Your Contact(s)
You can send a review request by simply entering:
The name of the customer
Their phone number
You can add up to 100 contacts in a single invite! Just use a new line for each contact.
3. Confirm Contact Consent ✅
Before sending the request, you need to check the box confirming that you’ve collected the customer’s data legally and with their permission. This is important to comply with privacy laws.
4. Choose the Messaging Channel
Select how you want to send the review request:
📩 SMS One-Way – Fast and simple, no reply possible
💬 SMS Two-Way – Allows a reply from the customer
🟢 WhatsApp – Great for higher delivery and engagement
5. Write Your Message
You’ll now write your review request message, which will automatically include:
The customer’s name (as a variable)
Your review link (a landing page where they can leave a review)
👉 If they had a positive experience, they’ll be sent to leave a public Google review. 👉 If they had a negative experience, they’ll be asked for private feedback instead — so you can improve without getting public complaints.
6. Hit Send 🚀
Once everything is ready, click Send and your review requests will be delivered to all selected contacts.
That’s it! You’re now actively growing your online reputation ✨
What Is the Review Feed and How Does It Work?
The Review Feed is your all-in-one place to read and reply to all the reviews and private feedback you receive from customers — all in one simple, organized view.
Every time someone leaves a Google review or private feedback through your Review Link, it appears here.
🧾 What You’ll See in the Review Feed
Each review or feedback appears as a card, and each card includes:
📸 The photo of the reviewer (if available)
🗓 The date the review or feedback was submitted
👤 The name of the customer
⭐ The rating they gave (only for Google reviews)
🟢 Whether it’s a Google review or a private feedback
💬 The text of the review or message
💬 How to Respond to Reviews and Feedback
Just below the review, you’ll see a reply box that allows you to quickly respond:
✅ For Google Reviews You can reply directly from the platform! Just type your message and click send — your response will appear under the review on Google.
🤖 AI-Powered Reply (Coming Soon) You’ll soon have the option to let our AI write professional, context-aware responses for you. The AI will read the review and generate a smart reply you can approve or edit.
🔒 For Private Feedback If the customer had a negative experience, they may have chosen to leave private feedback. In that case, you can reply via SMS, directly from the platform — but only if you’ve activated a two-way SMS channel.
📵 What If You Only Have One-Way SMS?
If you haven’t purchased a dedicated phone number for your business, your SMS channel is one-way. This means:
You can read the private feedback
But you can’t reply to it via SMS from the platform
To enable full communication, we recommend upgrading to a two-way SMS channel, so you can engage with unhappy customers and turn negative experiences into opportunities 🚀
With the Review Feed, you’ll always stay on top of your online reputation, build trust with happy customers, and address concerns before they escalate — all from one dashboard.
How to Get the Most Out of the Reviews Product
The Reviews tool is one of the most powerful ways to grow your business. It helps you:
📈 Collect more positive reviews on your Google Business Profile
💬 Reply to every review or private feedback quickly and professionally
⭐ Build a stronger online reputation that brings in more customers
But like every tool, the best results come when it's combined with a process inside your local business. Let’s go over how to create that process.
✅ Create a Review Culture Inside Your Business
Using the platform alone isn’t enough. The real magic happens when you and your team get into the habit of asking for feedback directly from your happy customers.
Here’s what we recommend:
🔁 1. Use the QR Code — Every Day
Place your Review QR Code in a visible spot in your business, like:
📍 Near the front desk or cashier
📍 In the waiting room
📍 Inside hotel rooms or booths
📍 On tables, counters, or info displays
🗣️ And then… just ask! Train your team to politely say:
“If you enjoyed your experience, would you mind scanning this QR Code and leaving us a quick review? It really helps us out!”
If the customer is clearly satisfied — this is the perfect moment.
📱 2. Send SMS Review Requests
If you save your customers’ phone numbers, follow up with a short message after their visit. Use the platform to send a review request via SMS with their name and the review link.
Keep it personal and polite. Something like:
“Hi [Name], thank you for choosing us today! It would mean a lot if you could leave us a quick review 🙏 [Your Review Link]”
🎁 3. Offer a Small Gift in Return
This is a pro tip that works incredibly well.
Offer a small thank-you gift to customers who leave a positive review. Some ideas:
🎟️ 10% off their next visit
☕ A free coffee or dessert
🎁 A branded gadget (pen, keychain, etc.)
💇 A free upgrade (like a treatment or add-on)
🧴 A sample of your product
👕 A discount voucher
🎉 Access to a private promo or loyalty program
🗣️ Tell your customer:
“If you leave us a 5-star review on Google and show it to us next time, you’ll get [your reward]!”
📲 Or include this in your review request SMS to increase the chances of receiving that positive review.
Why It Matters
Every 5-star review you collect helps:
📍 Rank higher on Google Maps
🔍 Get found by more people searching for services like yours
🌟 Build trust with new potential customers
🏆 Outrank your competitors
Final Thoughts
Your Google reviews are one of the most valuable assets your business can have. They build trust, attract new customers, and help you stand out in your local area.
The Reviews product inside your platform is designed to make this easy, fast, and consistent. But the biggest results come when you also create review habits inside your business.
Use the QR code. Send SMS invites. Offer a small reward. Repeat.
With just a few minutes a day, you’ll build a strong, credible online reputation that keeps growing week after week — and that’s exactly how you win in today’s competitive market. 💪
Let’s grow your reputation — and your business — together.