As a DropSaaS reseller, you’re not just providing software—you’re offering a complete business solution to your clients (like local restaurants, gyms, salons, and more). One of the biggest challenges agencies face is how to handle customer support at scale.
That's where HelpJam comes in.
Why You Should Automate Support
Your clients may have questions like:
“How do I send a review request?”
“How do I connect my Google listing?”
“How can I reply to chats?”
Instead of answering the same questions over and over, you can build a self-service support system that runs 24/7, powered by AI.
With HelpJam, you can:
✅ Write a simple knowledge base ✅ Train an AI chatbot to answer based on your help articles ✅ Embed a chat widget into your white-label DropSaaS platform ✅ Allow clients to contact you directly through the same widget ✅ Manage all conversations in a single, shared inbox
What is HelpJam?
HelpJam is an AI-driven customer support platform that gives you everything you need to offer top-notch support to your clients—without lifting a finger every time.
With HelpJam you get:
🔎 A beautiful Knowledge Base hosted on your domain
💬 An embeddable Chat Widget for live & AI support
🤖 An AI chatbot trained on your documentation
📥 A shared Inbox for replying to human support requests
🌍 Multilingual support and full brand customization
📊 Analytics and team collaboration tools
Why This Is Perfect for DropSaaS Resellers
As a DropSaaS reseller, you are the first line of support for your clients.
This system allows you to:
Reduce repetitive support tickets by 90%
Offer 24/7 support with no extra staff
Improve your agency’s image with branded documentation
Focus your energy on growing sales, not answering basic questions
Deliver a professional and scalable experience
Bonus: You can reuse or adapt many of the existing DropSaaS knowledge base articles. Just copy, tweak, and publish them under your own brand.
What You’ll Learn Next
We’ll guide you step-by-step through:
Creating your HelpJam account and writing support articles
Building and embedding your AI-powered chat widget
Managing customer conversations via the HelpJam Inbox
Once set up, your client support will run on autopilot—with a human backup for more complex requests.