Now that you understand the power of automating your client support with HelpJam, it’s time to get your system up and running.
This article will guide you through the first steps: creating your HelpJam account and writing support articles your AI chatbot will use to help your clients 24/7.
Step 1: Sign Up for HelpJam
Go to https://helpjam.com
Click Start Free Trial
Create your account (no credit card required to start)
Once inside, you’ll land on your dashboard
💡 You can manage multiple projects inside one account—perfect if you serve multiple clients or niches.
Step 2: Create Your Knowledge Base
On the left-hand menu, click Knowledge Base
Click Create your first Article
Start writing content that answers the most common client questions
You can structure articles like:
How to send a review request
How to reply to messages from customers
How to schedule a post on Instagram
How to connect your Google Business Profile
💡 You can copy and paste DropSaaS documentation from the knowledge base and customize it with your own logo, colors, and branding.
Step 3: Train Your AI Chatbot
HelpJam’s AI bot automatically learns from your help articles.
Every time you write or edit an article, the bot gets smarter and better at answering your clients.
You don’t need any coding. You don’t need to configure anything.
Just keep your knowledge base updated, and your AI will take care of the rest.
Optional: Add Branding and Custom Domain
In the settings, you can:
Upload your logo and brand colors
Set a custom subdomain like support.youragency.com
Choose your language preferences
This way, everything your client sees looks fully white-labeled.
Coming Up Next:
Once your knowledge base is live and your bot is trained, you’ll need to add the support chat widget inside your DropSaaS white-label platform.