While our AI Support Assistant can help you 24/7 with nearly every topic in the DropSaaS knowledge base, we understand that sometimes you just need to talk to a real person.
That’s why we offer Human Support — available directly through the chat widget — for situations where AI support can’t fully resolve your issue.
This article explains when to reach out to a support agent and how the process works.
When to Contact Human Support
You should escalate your request to a human only if:
You’re experiencing a bug or error in the platform
The AI didn’t provide a clear or helpful answer
You need manual intervention for your account (e.g., Stripe payout issues, subscription errors, etc.)
You’re unsure how to proceed after trying the AI and reading the documentation
Before You Contact a Human
We highly recommend you:
Search the Knowledge Base You're reading it right now — and we’ve written comprehensive guides covering every feature and workflow inside DropSaaS.
Use the AI Chat First The AI knows all the guides and tutorials — from setup to prospecting to sales. It might save you time with an instant answer.
How to Contact Human Support
Open the Chat Widget Click the chat icon at the bottom-right of your DropSaaS dashboard or knowledge base.
Ask Your Question to the AI First Type your question clearly. Example:
“I can’t connect my Stripe account. I followed the guide, but it still shows an error.”
Escalate to a Human If the AI can't solve your issue, simply type:
“Talk to a human” Your request will be instantly forwarded to our support team for review.
Wait for a Response Our team handles tickets Monday to Friday, 9:00–17:00 CET (Central European Time) You’ll receive a reply within 24 hours on working days.
Safe and Private Support
All conversations are encrypted and handled securely. If your request involves sensitive account data (like Stripe payouts, bank details, etc.), our team may ask you to verify your identity for your protection.
Pro Tip: Keep it Clear and Complete
To help us assist you faster:
Include screenshots if possible
Mention any steps you’ve already tried
Tell us your client’s email or plan name (if relevant)
Be specific — “it doesn’t work” is slower to diagnose than “the Stripe setup page shows a red error message after clicking ‘Connect’”
What Happens After You Submit a Ticket?
Once your message reaches us:
✅ We’ll read and analyze it ✅ Investigate the issue (if needed) ✅ Reply via the same chat widget ✅ If it’s complex, we may follow up by email
Summary
Use Human Support only when the AI or docs can’t help
You can contact us directly via the chat widget
We reply within 24 hours on weekdays (Mon–Fri, 9AM–5PM CET)
Always start with AI support — and escalate only if needed
We’re here to help you grow — and we’ve got your back when you need us.