DropSaaS is continuously evolving to help local businesses manage their online reputation, visibility, and customer communication more effectively. Below, you’ll find a list of all planned and work in progress features for Business Mode — the part of the platform your clients (local business owners) use directly.
These updates aim to help your clients:
Get more reviews and visibility
Stay consistent on social media
Communicate better with customers
Save time with automation and AI
🛠️ Work in Progress Features
Feature | Description |
Social Post Scheduling | Your clients will be able to create posts and schedule them for future days and times instead of publishing them immediately. The post feed will transform into a true content calendar, showing both past and upcoming posts. |
Team Section (for Local Businesses) | Business owners will be able to add staff members to their account. Team roles can be customized (e.g., only access to certain tools or full admin access), making collaboration more efficient. |
Campaigns Tool (CRM + Messaging) | A simplified but powerful messaging CRM where users can create contact lists, segment audiences, and send bulk messages via SMS or WhatsApp. Contacts can be added manually, via CSV, or using an opt-in landing page. |
Chat Tool | All incoming customer messages from SMS, WhatsApp, Facebook Messenger, and Instagram Messaging will be centralized in a single inbox, so your clients never miss a conversation again. Conversations can be marked as resolved and assigned to team members. |
WhatsApp Channel Integration | Clients will be able to connect their WhatsApp Business account using WhatsApp API, enabling them to chat with customers and send campaigns via WhatsApp, all from inside the DropSaaS platform. |
Facebook Messenger & Instagram Messaging Integration | Messages from these platforms will appear directly inside the new Chat Tool, giving your clients one unified inbox to respond from. |
Mobile Version of the Platform | A fully optimized mobile interface is in the works to allow your clients to manage their account, send messages, and reply to reviews from their phone — perfect for busy business owners on the go. |
Two-Way SMS Phone Numbers in More Countries | We are expanding our phone number coverage to allow local businesses from more countries to activate their own dedicated two-way SMS channel and respond to reviews or private feedback via SMS. |
📋 Planned Features
Feature | Description |
AI Review Reply | Your clients will be able to automatically generate professional replies to reviews using AI, saving time and ensuring high-quality responses. |
AI Campaign Writer | When creating a campaign, your clients will be able to get suggestions or rewrite messages using AI, making their marketing more effective and engaging. |
AI Smart Chat Suggestions | The AI assistant will learn the business’s opening hours, services, and FAQs, and suggest quick replies directly inside the chat, making customer conversations faster and smarter. |
Telegram Channel Integration | In addition to Messenger, WhatsApp, and Instagram, the Telegram Channel will be integrated into the Chat Tool, offering even more communication channels in one place. |
Apple Maps Integration | The Listing product will soon sync not only with Google Business Profiles but also with Apple Maps, improving online visibility across all major platforms. |
TikTok Integration | The Social product will support content creation and scheduling posts on TikTok, opening up new visibility opportunities for younger audiences. |
Grey-Labelled Mobile App | Your clients will be able to download a grey-labelled mobile app (with a neutral name), and once logged in, they will see the app branded with your agency’s colors and logo, offering a truly premium experience. |