1. Introduction
This Privacy Policy outlines how DropSaaS, a service provided by Saaslink S.R.L. (“DropSaaS,” “we,” “our,” or “us”), collects, uses, discloses, and safeguards the personal data of users (“you,” “your”) who access or interact with the DropSaaS platform (“Platform”).
We are committed to protecting your privacy in accordance with global privacy regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.
By using DropSaaS, you acknowledge and accept the practices described in this Privacy Policy.
2. What Data We Collect
We collect personal data to operate our services effectively, personalize your experience, and comply with legal obligations.
2.1 Information You Provide Directly
Account Registration: Name, email, phone number, company name, address, billing data.
Payments: Payment and invoicing data. (We use Stripe to process payments securely. We do not store your full card number.)
Uploaded Content: Files, images, documents uploaded by you or your clients.
Support Communications: Messages sent via chat, email, or phone.
2.2 Information Collected Automatically
Device & Usage Info: IP address, browser type, OS, screen resolution, pages visited, clicks, referring URLs.
Log Data: Login timestamps, user activity, access errors, crash reports.
Cookies: We use cookies and similar technologies for analytics, security, and functionality. You can control cookies in your browser settings.
2.3 Information from Third Parties
OAuth/Integrations: When you connect tools like Google, Meta, or Stripe, we retrieve account-level metadata as allowed by those platforms.
Resellers: If you are a client of one of our resellers, we may receive personal data from them to provide you with the service.
3. How We Use Your Data
We use your data for the following purposes:
Account Setup & Administration To create and manage your user account, login access, and preferences.
Service Delivery To provide our core services: review generation, listing management, social scheduling, chat, and campaigns.
Billing & Payments To process transactions, issue invoices, manage subscriptions and trials.
Customer Support To respond to your queries and technical issues.
Product Improvement To analyze usage data, diagnose bugs, and improve features.
Security & Compliance To detect and prevent unauthorized access, fraud, or abuse.
Marketing (Optional) To send product updates, newsletters, and promotional content. You may unsubscribe at any time.
4. Sharing Your Information
We never sell your data. We only share it when necessary:
4.1 With Service Providers
We engage third-party providers to:
Host the platform (e.g. AWS)
Process payments (e.g. Stripe)
Send emails (e.g. Postmark, SMTP)
Analyze data (e.g. Google Analytics)
Each provider is contractually obligated to handle data securely and only for intended purposes.
4.2 With Resellers
If you access the Platform through a DropSaaS reseller, your data may be visible to that reseller for support and billing purposes.
4.3 Legal Compliance
We may disclose data to law enforcement or regulatory bodies if legally required to do so.
4.4 Business Transfers
In the case of merger, acquisition, or asset transfer, your data may be shared with the new entity, subject to the same protections.
5. Data Security
We implement industry-standard security measures:
Encryption (TLS/SSL and AES) during transit and at rest.
Role-Based Access Control: Only authorized personnel can access your data.
Monitoring & Alerts: We track suspicious activity and respond promptly to threats.
No system is 100% secure, so we recommend enabling 2FA and using strong passwords.
6. Your Rights
Depending on your jurisdiction, you may exercise the following rights:
Right to Access – Get a copy of your personal data.
Right to Rectification – Correct incomplete or inaccurate data.
Right to Erasure – Request data deletion (“Right to be Forgotten”).
Right to Restrict Processing – Temporarily suspend processing of your data.
Right to Portability – Receive your data in a readable format.
Right to Object – Opt out of processing or marketing communications.
To exercise your rights, email us at legal@dropsaas.com.
7. Data Retention
We keep your data only as long as needed for:
Providing services
Meeting legal and financial obligations
Resolving disputes
After this period, data is anonymized or securely deleted.
8. Third-Party Tools and Integrations
DropSaaS integrates with external platforms (e.g., Google, Facebook, Stripe). These tools have independent privacy policies. We recommend reviewing them before enabling any integration.
9. International Data Transfers
If you are located outside the EU or EEA, please note:
Your data may be transferred to countries where our servers or partners are located.
We apply Standard Contractual Clauses (SCCs) and other safeguards to ensure lawful transfers.
10. Payment Disclaimer – Stripe
Payments on DropSaaS are handled by Stripe, a certified PCI-DSS Level 1 provider. We do not store or process your credit card details directly. Stripe is responsible for:
Payment authorization
Fraud prevention
Refund processing For Stripe issues, contact Stripe Support.
11. Children's Privacy
Our Platform is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a child has submitted personal data, we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you by:
In-app notification
You are responsible for reviewing these updates. Continued use of the Platform implies acceptance of the revised terms.
13. Contact Us
If you have any privacy questions or requests, contact us at:
Saaslink S.R.L. Via Marsala 29H Rome, Italy Email: legal@dropsaas.com