Note for the agency: this article is written as if it's being read directly by your client — the local business owner using the platform. Feel free to copy and paste it into your own knowledge base so your clients have a simple and clear guide to understand how each product works.
Managing your subscription and payments is simple with our built-in billing system. In this article, we’ll walk you through everything you need to know about how you’re billed, how to manage your payment method, how to add or cancel services, and where to find your invoices.
We’ve designed the billing system to be transparent, easy to use, and fully in your control.
What You Pay For
You’ll be billed through the payment method you add to your billing portal for two things:
Your active plan subscription (monthly or yearly, depending on what you choose)
Any credit top-ups (used for sending SMS or WhatsApp messages to your clients)
Where to Manage Everything
To access your billing portal:
Log in to your platform
Click on Settings > Billing
You’ll find options to manage your payment method, subscription plan, invoices, and more
Plan Subscription
👉 How to Subscribe to a Plan
If you’re currently on a free trial and want to continue using the platform once the trial ends:
Go to Settings > Billing
Click “Add payment method”
Enter your card or payment info and click “Update”
💡 You won’t be charged immediately — your plan becomes active and billing starts once the trial ends.
⚠️ If you don’t add a payment method before the trial ends, your account will be paused. You’ll need to re-enter a valid payment method to reactivate it.
🔁 How Billing Works
Once subscribed:
You will be charged automatically every month or year based on your chosen billing cycle
Charges are made to the payment method saved in your account
If a payment fails (e.g. card expired or insufficient funds), your account will be paused until the payment goes through
Managing Your Payment Method
🔄 How to Change Your Payment Method
If your card changes or you want to use a different payment method:
Go to Settings > Billing
Scroll to “Payment method”
Click “Add payment method”, enter your new details, and click “Add”
Then delete the old method to avoid future charges on the wrong card
How to Cancel Your Subscription
You can cancel your plan at any time:
Open your billing portal
Click “Cancel subscription”
Confirm by clicking “Cancel subscription” again
Your subscription will remain active until the end of the current billing period. After that, you won’t be charged anymore.
How to Change or Upgrade Your Plan
Want to move to a different plan or add more features?
Open the billing portal
Click “Update subscription”
Choose your new plan and adjust the number of locations (if needed)
Click “Continue”, review the updated cost (calculated automatically using prorated billing), and click “Subscribe and pay”
📘 Learn more about prorated billing: Stripe guide to prorated billing
How to Add a New Location
Each location (e.g., each store or branch of your business) requires its own license.
To add a new location:
Go to the billing portal
Click “Update subscription”
Increase the number of locations
Click “Continue”, review the cost (based on prorated billing), and click “Subscribe and pay”
How to Update Your Billing Info
Your billing details appear on your invoices. To update:
Go to the billing portal
Scroll to “Billing information”
Click “Update information”
Enter your new details (e.g. company name, address, VAT number)
Click “Save”
How to Download Your Invoices
Need invoices for your accounting?
Go to the billing portal
Scroll to the “Invoice history” section
Click the payment you want to download
Click “Download invoice”
Final Tips
Keep your payment method up to date to avoid service interruptions.
Set a reminder before your billing date to check usage or make changes if needed.
If your card expires or fails, you can fix it anytime through the billing portal.
If you ever need help with billing, our support team is here to assist you.