Note for the agency: this article is written as if it's being read directly by your client — the local business owner using the platform. Feel free to copy and paste it into your own knowledge base so your clients have a simple and clear guide to understand how each product works.
Great news — a new feature called Chat is coming soon to your dashboard!
This tool is designed to help you centralize all your conversations from different messaging channels into one easy-to-manage inbox. Whether your customers are reaching out through SMS, Facebook Messenger, Instagram DMs, or WhatsApp, you’ll be able to read and reply from one single screen.
Let’s explore how it works and why it can make a big difference for your business.👇
What Is the Chat Product?
The Chat product is your new all-in-one messaging hub. Instead of jumping between apps or missing messages, you’ll be able to manage everything from inside your platform.
You’ll be able to:
✅ Receive and reply to messages from SMS, WhatsApp, Messenger, and Instagram ✅ Collaborate with your team — everyone can see and manage the same inbox ✅ Mark conversations as closed when done, so your inbox stays organized ✅ Never miss a customer question again!
Why It’s So Useful for Local Businesses
Managing customer messages can be messy. You might have:
SMS messages from one client
Instagram DMs from another
A support request on Facebook Messenger
A booking inquiry on WhatsApp
With Chat, you’ll see everything in one place, so you can reply faster and more efficiently.
You’ll save time, avoid missed messages, and deliver a more professional and responsive experience.
Open and Closed Conversations
In the Chat inbox, every conversation will have a status:
Open: These are conversations that still need attention.
Closed: These are conversations that have been handled and marked as resolved.
This means you (or your support team) can focus only on what’s still open each day — making it easy to stay on top of every message, question, or request.
Typical chat requests you’ll be able to handle include:
Product or service questions
Booking or appointment inquiries
Requests for refunds or changes
General support messages
AI Automations (Coming in the Future)
In the future, we’ll be adding powerful AI automation features inside Chat.
The AI will learn everything about your business — like your:
Opening hours
Services or products
Policies
Location info
Then, it will be able to suggest ready-to-send replies based on incoming messages. You’ll still be in control, but the AI will help you respond faster and more professionally.
Coming Soon
The Chat product is not available yet — but it’s coming very soon.
We’re working behind the scenes to make it as simple and powerful as possible. As soon as it’s ready, you’ll find it in your platform dashboard. You’ll also get a notification so you don’t miss it.
Summary
The Chat product will help you:
Stay organized with all messages in one place
Respond quickly across multiple channels
Improve customer experience and support
Work better as a team
And soon, use AI to save even more time
Get ready to upgrade how you communicate with your customers — all from one powerful inbox.